Not totally in love with your purchase? Don’t worry! Our hassle-free return policy makes it easy to return your item(s) and keep shopping for more amazing finds!
How do I return?
Please note that all sale items, orders placed with discount codes, pre order items, jewelry and body suits are FINAL SALE and do NOT qualify for returns and or refunds. For other items, make sure all the original tags are attached and footwear is kept in its original shoebox.
When everything is set, completing the return is insanely easy! Mark either “return” or “store credit” on your invoice, then enclose it along with your merchandise. Stick the return label outside of the package, take it to your nearest USPS drop-off location and—voilà—they’re on their way!
How long do I have to return my purchase?
Just in case you change your mind, we give both U.S. and international customers up to 7 days from the delivery date to return qualified unused, undamaged and unaltered merchandise for a refund, and up to 14 days for a store credit. Please note all returns must be received by our return dept by the 7th day, to be eligible for a refund. All orders that are not returned within 7 days of delivery will be eligible for store credit only.
Can I exchange an item?
We do not offer exchanges at this time.
Do I have to pay for my return?
U.S. Returns: No. Glam Doll New York has got you covered. We will email you a return label if for any reason you're unhappy with your order. However, keep in mind that you will only be issued one return label, if that label expires before your print it out you will be responsible for all return shipping fees. Please note when your refund or store credit are being issued we are unable to credit the original shipping fees.
International Returns: Unfortunately, we can only issue a refund for the cost of the item. You will be responsible for all customs duties, taxes and shipping charges associated with both the original purchase and return.
How will I receive my refund?
You will receive your refund for the amount you paid for the item via your original payment method.
How long will it take to receive my refund?
Processing returns can take up to 2-3 business days after we receive your package. Once this step is complete, we will send an email notifying you that we have disbursed your refund. Bear in mind, however, that your banking institution may take an additional 3-5 business days to process and post the credit to your account.
What if I have an issue with my return?
No worries! We’ve got a solid and super friendly team of customer care representatives. Contact us and we’ll be more than happy to answer any of your questions or help you resolve the problem.
If I am returning my item(s) for a refund and/or my item is out of stock, and I received free shipping, how do I know how much would be deducted from original shipping?
We will deduct $8.95 from the total amount refunded, for shipping and handling.